Return and Refund Policy:

1. Returns and Exchanges: If you are not entirely satisfied with your purchase, you have the option to return or exchange the item(s) within 30 days of the delivery date. The product must be in its original condition, unopened and sealed packaging. To initiate the return or exchange process, please contact our Customer Support team at sales@wholesalehempfarms.com

2. Store Credit:  Store credit will be processed within 7-10 business days from the date we receive your returned item. 

3. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a damaged product.

4. Non-Returnable Items: Please note that personalized or customized items, as well as gift cards, are non-returnable.

5. Defective Products: If you receive a defective product, please reach out to our Customer Support team within 30 days of the delivery date, and we will arrange for a replacement or refund.

At Wholesale Hemp Farms, your satisfaction is our priority. If our hemp CBD products don’t meet your expectations, return them unused in their original sealed packaging* within thirty days of purchase for store credit. You’ll cover return shipping costs and a 20% restocking fee on the original invoice price to cover processing. Items must be in their original condition with a receipt or proof of purchase. Bulk wholesale orders are subject to review on a case-by-case basis for store credit eligibility. Contact our team at sales@wholesalehempfarms.com to start the process or with any questions. We’re here to help. *Packages must be unopened and factory-sealed to qualify for store credit.

Processing fees will not be refunded to your account when we issue full or partial store credit on canceled orders. Our processor has changed their policies and is no longer refunding processing fees. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be issued store credit.

Restocking Fee - 20% of original invoice price